SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's exactly what שרציתי. within 3 weeks. Compatible description. Bought already two. Look top quality.
You 've come well
Good. But not huge quality for the price… Multiple compartments
The quality is good, on the front there is a purse on the lock, the material is very pleasant. Everyone is happy. I sat down like a cast.
Still no הרכבתי
As described, good quality
Good and neat receive Exactly as shown in the picture
Leather cover for cell phone very good. As in the picture really beautiful. came fast. recommended. Thanks to the store.
Very cool I like merciiiiiii
It's good for the cost.
Wished I had order more.It didn't take very long to received it.Good work!!
Superfine case
I asked for it and when the order came I was on a trip, a few minutes ago I got excited because I wanted to try the new case, but it didn't stay since my cell phone but it was my mistake, As for quality and closure it is all very well and shipping took little, it would have been delayed less, but as I ordered several things at the same time (combined delivery) it took a little longer. As for everything else perfect. Recommended
awesome!
Received super early and exactly as described. I do wish the coin purse had a little more room, but it does work.
Ačiū Labai patenkinta.Labai greitai atėjo. rekomenduoju.
very good
Okey
Méa arrived today day 5-1-22 and I wanted it for ACIN kings that super good The good calida sebe case upload photos to see how it looks I haven't tried it because it's a gift
Looks good super quality Real eye catcher
On December 22 ordered, 25 sent, on January 3 already came a cover to South Korea. I ordered for my husband for Notes 9. Exactly the same as in the description. The material looks like a suede skin, a smooth, pleasant hand, but the prints will be thought to leave if fat hands or wet will take. Slightly there is a smell of material, but not critical. The cover is good, definitely 5. there is a card compartment, as well as a small purse that will fit tightly to the cards and the screen will not be scratched from them. Packed well, came not damaged. Happy with 100% purchase. Order boldly. with the store was not necessary to communicate, the parcel was tracked
Zipper part used to worry a lot whell whell for living away bristle material smooth and tingly!
Good quality cover for Suede, liked
I find modern perfect fit wallet type case Here Ali really in many cases bought but. Something very readily for men was used. This time really good hook but I like living. Wallet type card slot wholesale lot high hinged zipper part Bote etc.. Generously space And the most important cell phone protection up to good.
I am very comfortable
My husband loves it so much! It is very convenient and his cards are secured in place unlike other phone cases...
A cover of good quality... delivery is very long, but the track was tracked... to the store Thank you
Cover לפלאפון perfect. Very handy כארנק for money and credit cards. As in the picture. It's fast and thanks to the store.
Well-received. Product is OK. Strap is about one looks like.
A beautiful cover, came for 3 weeks to Ukraine, I recommend the store
Got it. Thought received it in more than a month, still satisfied:)
Clas
Goood quality
Great as shown, both in colour and function.
Very comfortable case for Samsung
I find it very well and beautiful Thank you for those more beautiful case.
A good cover is true now as if two phones but everything is stuck on the lock and magnets I really like
Well received and compliant with the announcement
very beautiful I love it thanks