SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Buyer Showcase:
The women watch is available in three colors:
The movement of the women watch adopts a quartz movement imported from Japan.
The most popular Milan watch strap.
Definitely recommend. Very good classic model.
Fully consistent with the description, the strap is adjustable, set the time-go.
The clock has no second hand. And so everything is fine
Very nice watch SK all styles I already have it in white rose gold
All of them
-A wonderful classic women's watch. -Good manufacturing materials. -Shipping this product to my was fast. -The product as described by the store. -Reliable seller I recommend.
Quality at altitude! Came in a branded box
Perfect as in the picture
I ordered golden, but they were not in stock, I had to order Black, communication with the store is happy, the order came for a week
perfeito, me surpreendeu com a qualidade
Beautiful and stylish. Shipping is very fast. Came in three weeks, in Ukraine delivery meest Express. Packed well, plus a gift box, the dial is wrapped in cellophane. I hope the battery is good, as throughout the way from China they worked. To the store Thank you and 5 stars!
The watch really liked
They are lovely We reached Kaliningrad in 2 weeks, delivery by courier to the apartment Reliably packed, in a branded box. Clasp on the strap is very reliably closed (barely unfastened) Thank you and recommend the store and the goods. Both are worthy of attention I wish you all! Successful and pleasant shopping✊
The watch is super, very stylish, came quickly
good
The watch looks stylish and expensive, came in a box, bought for only 825 rubles, did not expect such beauty! Even my husband liked, he wears an exceptionally expensive watch. As a gift of the bracelet, gentle, under silver with artificial zircon, for which special thanks! This brand advised a friend, she does not first buy a watch in this store, work flawlessly. The store is sociable responsible. To buy I recommend!❤& Middot;
Supermooi watch!!
Watch Super, look, expensive
Achechvennyh and very beautiful.
Wonderful Watch, look Superski! Arrived in 40 days, did not communicate with the store.
The goods came quickly in good condition, packed in a box is very beautiful and for a gift. Are going well. Thank you.
The watch looks great, beautiful, neat) to the store Thank you very much, answered immediately my questions) Order, you will not regret)))
Часы очень качественные. Все хорошо запечатано в пленки. Выглядят довольно хорошо.
Excellent watches, only until I understand how to move the fastener a little, so that they sit tightly on the hand, and not weigh. Delivery is very fast within 5 days came to the store Pyaterochka. Packed in a beautiful gift box.
Great watch. Fit on full hand. The strap can be adjusted. Salesman
The watch is very cool, thanks to the store, he just super brought the courier straight home.
Purchase is satisfied! the store was not contacted with the reviews. the super watch everything works in reality better than in the photo. I recommend!!
The watch is pretty, look decent, quickly received
отличные часы. удобный ремешок из стали черного цвета и золотистый циферблат. приходит в фирменной коробке. подойдёт для подарка
Часики хорошие, как на фото. Заказ пришёл через 3 дня, раньше обещанного срока. Я довольна. Я
super
The watch is glamorous. It came in a week. Let's see how they walk. Definitely recommended.
отличные часики
В живую ещё круче
Scratch on the watch
Часы понравились. Браслет легко регулируется. Доставили быстро. Спасибо!
Hi everybody! One of the best stores with the most beautiful and diverse watch design. I order not the first time. The watch is very high quality. Everything is packed in a gift box. The store will answer your questions. Order send fast. Delivery is also fast with track tracking before receiving. I recommend this store to everyone. Order and you will not regret. The seller deserved 5 stars. ⭐⭐⭐⭐⭐
looks great, as in the photo
Nice watch. The girl liked it. Made qualitatively. Recommend.
Description exact. Correct. Reached quickly enough, but long received in chberlogistics (there are no complaints to the store, Sberbank "thanks" for receiving the waiting)
отличные часики!
The watch came quickly, in working order, on a thin wrist an excellent option, look beautiful. To buy recommend
The watch is super. I did not communicate with the store.
This is my second such watch, as my mother's first otted