SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
норм на поучиться дома. не запускайте его на улице, он не выдерживает ветра
Отличный аппарат. Очень прочный корпус. Как я его только не бил об землю, только краска поцарапалась. Батарея реальные 550мАч. Летает больше минут. Только штатный USB кабель заряжает полностью. На половине заряда дрон начинает мигать светодиодами. Пульт жрёт 30мА, обычных солевых батареек хватает на пол сотни полётов. Камера бесполезная. Имеет узкий обзор примерно 40 градусов, изображение как 0.3Мпикселя. Дальность управления больше 80 метров, вывел антенну из корпуса наружу. Когда теряет связь начинает медленно приземляться. Улетал 4 раза когда взлетал высоко, находил по wifi. Весит с аккумом примерно 48 грамм.
Muy satisfecha con el producto, todo llegó perfecto, el envío muy rápido, creo que llegó a las 24h o 48h, he esperado a dar mi valoración después de unas semanas de prueba y todo funciona correctamente, las baterías durán unos 15 minutos cada una y todas las funciones de control funcionan bien solo me falta por utilizar el control por la aplicación de móvil, más adelante realizaré un nuevo comentario cuando lo utilice. Lo recomiendo. Cuando el niño lo vea le va a encantar, además para los niños está genial el control con el sensor de movimientos de mano. Lo que más me gusta son las piruetas y lo fácil que es de utilizar con el modo despegue automático. Mucha estabilidad. Un 10.
Cool, small, batteries are charged. No batteries in the control panel, there are 3 PCs AAA. The camera shows normally, but there is no even 1080r. Children are happy, play the most.
Nice thing. I'm delighted. She's flying! Thanks to Chinese comrades! I recommend the store!
Received quickly with express delivery. In a week. Set with three batteries and a camera. The batteries were almost lying but for the start and half an hour of the game was enough. Hair and wool were gathered all over the room and then another hour they were pulling them out of their blades. The camera has not yet been tested while learning to fly. Packed well. Boy D, 40 years old, as a whole happy with the gift for February 23.
Hello I received my order in perfect condition products conform to the description, fast shipping and delivery in only 2 days from the warehouse of France. Excellent recommended store
Delivery promptly to Kazan 5-6 days. The son is happy, the main thing is closed, you can not worry about the ceiling. The battery sits very quickly, literally in the area of 5 minutes of flight. not in vain took 3 batteries. The camera works, of course, the simplest. On the street I think it will be difficult. to very light. So there are sensors on the sides.
Everything is super! He was so small. Camera g () VNO, which you do not take, the image hangs, and no interest, and the battery for 4 minutes. You need to take without a camera and with three batteries, I think without a Wi-Fi module for a couple of minutes longer sagging
Delivered instantly! Whole, in the case. I did not try to fly, it's a gift.
It came quite quickly (in 2 weeks), the goods are poorly tracked (not clear), called the courier and brought to the address. The goods are in complete all as ordered,
In Ukraine 30 days, the device works perfectly ordered with three batteries, one enough minutes for 5. order without a camera in this segment the camera only for a tick. Management is clear obedient. All modes work. On the hands, too, reacts, there are sensors, I recommend as a training, for children the most it.
The drone went to Ukraine for 1 month. The toy liked the child, everything is very neatly packed. Instruction in Chinese and English, but, in the pictures, everything is clear. We took the simplest, and it is necessary to take with 2 or 3 batteries for recharge, T. K. Quickly discharges. In general, the toy is good
Delivered to the door a little more than 2 weeks, it's super. Important! 1. buy necessarily with 3 batteries, one battery lasts 5-7 minutes, you will not have time to play with it. They change easily, so after discharging the first, immediately connect the second then the third. 2. there are no batteries in the jostik, so if you plan to check immediately, while the parcel goes buy. Batteries are Pinky, like in a keychain for car alarm. 3 pieces. Pros: protected screws, without them the child would break the drone immediately in 1 minute. And so you can crash about the wall, nothing will happen to him. Includes 4 additional screws and a cord for charging the drone battery. Cons: The battery holds 5-7 minutes, be sure to take with 3 batteries. I watched other drones from other stores, lie in the description that they hold 20 minutes. So this drone is the most optimal up to 2-3 thousand rubles. Batteries keep everyone the same! Final estimate: 10 of 10 for such a price!
Flies. We need to trimize, or it takes away into the side. I still do not understand how to do it
Cool toy. The waiting was justified. Bought to learn to control the drone-an ideal option
The drone is good, but very noisy. It was simple, with four blades, and there were double blades. So, with a quarter of the peace. And it looks good. Convenient case. I recommend to buy.
All perfectly received the parcel courier delivered dod at home everything works fine Karobka a little crumpled not all the whole
Received quickly, smaller than expected but does largely The taff to have fun inside. Difficult to take in hand at the beginning and the camera is really not 4K. After seeing the value for money I recommend
20 days to Canada. Easy to fly. Well built should handle rough treatment, crashes.
The drone was delivered even earlier for a day. Very well. They made a trial run with their son. Flight normal)
Quality, worth your money, for children the most that, delivery was on schedule.
Got it right in perfect condition made some test and worked, will hold more testing and test the camera with WiFi, only took a little longer to arrive 35 days but all right
Excellent drone beginner, cost-effective, is accommodated with case for shipping.
A Cable Of Kamara was not properly tuned soldered, therefore was the camera without function! Have the cable itself off solder
Cost-effective, bought in a great promotion then caught with 3 batteries at same price with one.
The drone flies the second day, charges-discharged. We are happy, we think to take additional Akuma
Is well Daora. But the battery life not Anima or a little.
Great quadrocopter. I bought a child. Very quickly I learned how to control the quadrocopter. Excellent protection of propeller blows. Ideal for apartments and small rooms. Took with the camera. But it can be said for a tick .. Seriously, it will work out for her. The maximum is to make small Records. The quality is low at 480p, the camera has a small capture angle .. For rooms is not very suitable only for open spaces will go. Transfer video images with decent delays.
It looks very good and quality. How to manage it, you need to understand.
This evil bug struck me in the most murchal. The store made my new year!
The drone came in a week at RND, everything's whole, Only there were small rubbing, at first the batteries were dull then all the norms.
Very fast delivery. Ordered on Saturday 25.12 received on Tuesday 28.12. Bought for children as the first quadcopter with a camera. Children really liked it! Convenient carrying bag and spare parts very pleasantly surprised! The camera transmits the image to the phone quite in good quality. For flights around the apartment and watching the cat the most it! Thank you store!
I came quickly until I checked. But there is a good bonus Battery added another)! Later I will add feedback...
I did not check yet, took as a gift to the child
The camera does not correspond to the resolution, it seems 0,003 megapixels. The drone need to take without camera but with 3 batteries, then the price will match. Drone sometimes buggy, can not hold on, sometimes controlled adequately sometimes does what he thinks, the toy is interesting, for the first drone normal, there are optical sensors. I recommend but only not the most expensive.
The toy works the child is delighted many thanks to the store
The store works fine but failed mail It came quickly ordered as a gift, already opened a dispute well the store sent everything off the right one and took the parcel and so they said that there was no order number of the departure number,
2 weeks and the drone arrived directly in hand with the Courier. I looked at my husband's happy eyes and realized that everything has already paid off. )))))) The camera is not yet testyla, it drives around the house, it turns over in the air, the parrot in shock. Already drove behind the cabinet, pulled out and it remained intact). There are additional sensors, you can control, shaking with your hands. Very cool thing. Thank you for a lot of positive emotions.
Came very quickly, did not try yet) a gift for the new year!! Brought straight home Courier!! In a cool case
I got what I wanted, for such a good toy. Dimensions see the photo.
Shipping fast and work well pig and caustic non nicer Juniors son as one more buy
Received very quickly and works very well. My son will be at the Angels.
It came in the best possible form. thank you very much to the store. instruction for Russian. went 20 days to the Perm Territory.
Cool took without a camera, sold with a camera)
The first working in law know headphones 맸 negative Price contrast good as center also great noise but coming back function? Its more than satisfied with the
In general, the copper is so-so, there is no stabilization, no matter what if it hangs on the spot, it is not possible to stabilize it in one position, it turns on and Specially took with a resolution of 4 K well, how to say .... If anyone remembers old button phones, one of the first with a camera with a resolution of 0,3 MP, so that's on them the quality was one hundred times better than on this camera with. Children to pamper for joy but here with a price of 2,6 K somehow expensive toy for a couple of starts of children.
Thank you, everything works in control is simple and clear, after reading the instructions
Seller responsive! The goods came whole and in full set. All in branded packaging. Convenient case for storage and transportation of a quadcopter. On the control panel all buttons are working, there are no traces of fingerprints. Quadrocopter is easy to control, has a two-color light indication. The blades are closed with protection along the entire axis of rotation. This is very good for the quadcopter and if you want to give it to the child. Flies according to the control, can do 360 ° coup. The sound from the flight can disturb your cat). In the kit USB charging cable, a set of spare blades, a tool for their replacement, the instruction for Russian was not, but with the help of pictures and an interpreter everything is clear. I took without a camera and at that time at a very pleasant price. One charge is enough for about 7-10 minutes of work. Like a toy the first cool thing.
The real resolution of the camera is good if VGA (version ostensibly 4 K), the picture is very noisy and pretty much lags (delay about a second). Flies well, it's difficult for me to give estimates-my first experience, but definitely for acquaintance with the world of quadrocopters the most, I do not regret buying. The copper came slightly scratched (the upper orange plastic mask), but since the courier was already released-the claim was late. When you receive the goods better check the condition on the spot, maybe the delivery people on it have already flew
Went two weeks, in use has not yet checked, there are no batteries for the control panel, I hope everything will work
Think less than once but works well with four. Drone tops was pressing in this case is to only give glimpse Bury got Slightly disappointed but WD40 buried in clear, fortunately well the word centipede. Manual Chan Chan hit while watching practice should do it. Korean alphabet manual or related videos have any wish four key.
A good quadrocopter, the child is happy and so am I :)))
I came very quickly. Quality is good. Everything works fine. But somehow the top cover was scratched (not very nice. There are no traces of use. I bought for 1400₽ on the promotional code, for such a price an excellent toy.