SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Всё просто здорово .Я не ожидал такой скорости доставки и качества продукта .Всё на высоте .Благодарю!!!
Get!. As is expected. Now we see the quality of flight and video
Great drone. For beginners at the time. Delivered to the door.
Quadrocopter good, for the money. No GPS, so hang at one place and something specific to shoot will be difficult. Also, very light, and any wind carries it out of the way. Sometimes loses touch with removing meters 30, so it is not run. Camera 4K probably does not make sense to take, you can do minimal, quality difference, like, no. But to play and learn to control the most.
Arrived very quickly. Tyumen for a week. Full set. In flight, more experienced, but looks very impressive. After testing is required to confirm a review. Thank you very much!
описание товара точное, отлично упакован рекомендую
Доставили до двери, доставка в Московскую область - 2 дня. Хорошо упакован, очень прочный и качественный кейс. Материалы тоже на вид и ощупь отличные. Инструкция на русском.
Packed in a case. Everything is very neatly folded. I have not checked the work yet.
Super recommend, great product like very, very good TBM who is learning now congratulations to store.
Came the goods quickly, received in the post office) very convenient batteries immediately were charged can be connected to the phone downloading the app and immediately fly or insert into the remote batteries and use the controller. On the camera, a maximum of 2MP you can shoot, but everything is blurry. The product as a whole is satisfied for reading the ideal thing)
Very good like
As advertised, not yet tested flying with the camera, but tested in hand and seemed good price even more.
All ok, as description and super fast shipping..20 days in Italy thanks
Not tested, but looks very good product
Not received the right controller this one can not hold the laptop
Doglo walked, but he came. Quality for this price of norms. Flies))
Fast shipping, the next day. I haven't tried it yet but it looks good, just like the description
As described but not tested.
Shipping in 3 days after order, drone as per this cene OK. Sprawdzalem, years after the flat. Even wiekszych testow not robiłem. But mysle stainless worth kupic wearing for learning.
I'm very well packaged. All right, it works fine.
Arrived right as request
An excellent option for beginners, the quality exceeds the cost.
Came right as ad recommend excellent quality product high standard.
Fast delivery and in perfect condition. The product is missing, it seems to be in perfect condition.
The product corresponds to the description in the work did not check
Really אחלה product, was delay small but OK, but the product really perfect לחובבנים, not suitable for shooting professional but תהנו!
Super. Delivery fast, the courier brought home, ordered 9.02.22 came 14.02.22. All the whole, working, the camera shoots well, and the bottom and front, the phone was connected quickly and easily, the store did not communicate with the need, the son is delighted of of but you need to fit, in general I recommend
I put 5 stars not for quality, and that the message was in top. Shipping fast. This is a toy that is very different from the original. Fly high and far is not worth it. I came with my marriage. The main camera did not work and the second passed the image. The baby's upset. Opened a dispute. The week of negotiations and as a result returned 1500 rubles. For myself, I decided that it was better to dig and take the device better.
It works, just need to try it quieter, looks great, shipping very fast, in a few days I arrive
The drone has arrived well packed and protected so that it would suffer no damage to transport and, moreover, the shipment has been quite fast. I'm happy with the purchase and I hope it's tough and lasts for quite a while. I made the mistake of buying the option with a single battery. I recommend buying the options with more batteries as the duration of the battery does not reach half an hour. The quality/price ratio is good, and it is as described. The only "glitch" I 've found at the moment is that it's very difficult to get the drone stable, but that's normal if we think about the drone price. If you are looking for a more stable drone, look for another of better features and therefore more expensive. To join the drone world seems like a perfect drone in quality and price. I recommend your purchase and the store.
Came to Kiev in a month. The quality of the device is good. The quality of the picture is so-so, but I still launched it only in the apartment with artificial lighting, I think it will be better on the street. The software is Russified. Instruction-a small book, I had to read with a magnifying glass. I recommend immediately to wear protective staples on the propellers. I when the first time "flew", fought about all the walls)). Seller recommend.
Just got home right now, I tried it and it works well let's hope it lasts well
Quickly, promptly. delivery to Kazan 4-5 days, received in 5KA. I buy for the first time and experience of ownership and management accordingly there is no Sid for China and such money I think quite normal quality. The camera, I will say probably so; it does not make sense to buy and overpay for 4 K they are just not there))) looked at the reviews on YouTube, the same models the difference so I understood not at all. started in the apartment, put it in the wall (All whole) stretch ceilings blow also hold))) I purchased this device for training.
It came very quickly I'm glad
It came quickly in 8 days, an interesting toy for this money, with cameras I will understand
For 20 €, a wonder of apparatus. Maybe the battery and its short life, but what else will you order for the price and above 2 s battery. Wonderful to take the first steps. Shipping in 4 days. Fantastic.
Very long delivery 3 months, one battery is broken. and so the drone itself is good
It's super. Shipping fast. I brought a courier home. Flight tests at home have passed well!
The drone has arrived before, flies and listens well. There was no refusal. Let's see further on his resource. It's OK!
Thank you store!! The goods came quickly, in 14 days though there were holidays new year! One battery is broken but it is no trouble!!
He arrived quickly, everything as the bendedor described a little difficult he handled
Small and easily transportable, it has a storage cover. Good quality of the drone, it flies well, the parameters are a little difficult to understand at first but we do it very quickly.
Excellent store, all interested questions answered. ordered 22.12. It came 29.12 by courier. I ordered my son for the new year I thought they would not have time but the seller promised that they will have time. on the crater I will cancel off later
Thank you very much very nice
Very cool quadric. I flew for many hours, I took the benefit with three batteries. One day, one rotor stopped and he fell, but it turned out that just the hair on the rise wound on the screw, had to disassemble one reducer, then it flies again. The camera works, on the account of 4 K is not sure. I am pleased.
It looks like norms. As expected, and also in the case. As I will add.
The quadcopter is excellent! Bought with two cameras and two batteries. True, jostik still needs three little batteries AAA, which are not attached in the kit. Managing at first was quite difficult, but the thing is good. Includes spare blades and a convenient cover. Neatly packed in a dense box. I'm very glad that they delivered it to the point of self-delivery near the house, I was afraid that I would not be able to get an order on time, especially since it it it Thank you so much! The store promptly responded to requests and questions. Poisoned order in a day, came on the fifth day, two days before the declared time.
The parcel received an excellent look, it works fine. Seller long sent whole week
Very unpleasant when you buy a child a gift for the new year and comes defective goods, and not yet in full configuration.
The parcel arrived quickly, 6 days, in 5post. Toy flies, the front camera shows how to turn on the bottom has not figured out yet. There is an instruction for Russian, the application installed the QR code from it. I did not communicate with the store.
The copper was delivered in four days. Looks decent. I took my son as a gift. I did not check the work. There is instruction in Russian language.
Flies. Of course, the camera. Like a toy will go.
As described. Fast shipping in just 3 days. It works perfectly. Order the 1080P, but for nothing the images are in HD. Despite the whole toy is a pass. It comes with instructions in 5 languages which is to thank. It's not too complicated to fly, tested indoors, you'll have to see how it behaves. Recommended.
Sent quickly, everything corresponds, there were problems with delivery, but it's no longer the fault of the store, the seller responsibly approaches its business, I recommend unequivocally, the late will will
Delivered quickly. Flies, the cameras have not yet checked.
A good drone for beginners, very smart, the camera such as on old phones, but can take photos and videos, it was expected for such a price on sale you can make settings if you go to some side, very convenient, well, the flip and turn, Crusts, too, can. Very convenient case for storage and transportation. A cool toy for children and adults, thank you to the store, came all the whole and full set, I recommend.
Great drone. They took it as a gift. Thank you!
The store sent the drone immediately after payment. The parcel came on time. Brought to the apartment. I took it as a gift. How he did not check. I'll add it as a drone. Good seller.